What happens after I place an order?
|Day 0: Order confirmation email is sent within minutes.|
|Day 0-1: Your order is being prepared to be shipped.|
|Day 0-2: Your package is on its way and you receive an email with a tracking link.|
Day 3-5: You receive your order
(95% of our packages arrive by Day 3)
|Day 7-14: Help us improve - Tell us what we can do better.|
We use UPS as our primary delivery partner
How do I return my item(s)?
|Fill out the easy return form included in your package.|
|Schedule a pick-up with UPS and your return is on its way.|
|After your return arrives we will issue a refund to your account within 2 working days.|
|You receive a refund receipt email.|
|Money is in your account within 2-7 days*|
Please don't hesitate to contact our customer service team if you have any questions. We are more than happy to help between 8:00 - 19:00 CET, Monday to Friday.
BY PHONE: 00800 2669 8266 (free for UK, DE, NL, DK, FI & AU)
+46 40 621 14 88 for all other EU countries (int'l call rates to Sweden apply)
BY EMAIL: firstname.lastname@example.org