Welcome to Boozt.com customer service

How can we help you?

  • TOP 5 FAQ

    • Can I place an order over the phone?

      Can I place an order over the phone?

      We do not take phone orders. Purchases can be made via website only.

    • Can I speed up my delivery?

      Can I speed up my delivery?

      Deliveries will be made within 3-5 working days from order placement.
      Currently Boozt.com does not offer express deliveries.

    • Item I wish to buy is not available, will it come back in stock in my size?

      The item I wish to buy is not available, will it come back in stock in my size?

      Our stock moves constantly. We recommend adding an item to favorites and/or visiting the website to see if the item is back in stock.

    • Why is my valid phone number not accepted at the checkout?

      Why is my valid phone number is not accepted at the checkout?

      Please be sure that the British country code (+44) is filled in in the smaller left-hand field. Enter your valid phone number in the filed on the right-hand side without the first "0". 

    • Why can't I select United Kingdom as country of delivery?

      Why can't I select United Kingdom as country of delivery?

      Please check if you are on the website for British-based customers.
      If you can not see prices in British Pounds and United Kingdom is not the only country of delivery please change the website's version by selecting British flag in the upper left-hand corner.

View all questions

EMAIL US

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We always answer within 48 hours.

CALL US

0800 808 5577 Monday to Friday, 7:00 - 18:00

  • DELIVERY & RETURNS

    • GENERAL INFORMATION

      General Information

      FAST Delivery 3-5 working days

      I placed my order, what's next?

      Day 0: We receieve your order and it is sent to your email within minutes.
      Day 0-1: Your order is being prepared to be shipped.
      Day 0-2: Your package is on its way and you will receive an email with a tracking link.
      Day 3-5: You receive your order
      (95% of our packages arrive by Day 4)
      Day 7-14: Help us improve - Tell us what we can do better.
      *Order placed on Friday after 11:00 will be shipped on Monday.
      *Free delivery on all orders above £49.

      We use GLS as our primary delivery partner


      Easy returns

      How do I return my item(s)?

      Fill out the easy return form included in your package.
      Return your package at your nearest Post office or Parcel Force service center.
      After your return is received, a refund will be issued your account within 2 working days.*
      You will receive a refund receipt email.
      Money is in your bank account within 2-7 days.**
      *It may take up to 10 working days for us to receive your return.
      **The time that it takes for your refund to appear in your bank statement depends by your account issuer and is out of our control.
      **Over 90% of our customers will see their refund within 2-7 days.

       

       

    • DELIVERY TIME

      Delivery Time

      Deliveries will be made within 3-5 working days from order placement.

    • RETURNS

      Returns

      How do I return an item?
      Boozt.com offers 30 days of free returns, valid from the day you received your order. 

      The merchandise must be in original condition and must not be worn, altered or washed. All tags must still be attached. Footwear must include the original shoebox in its original condition, without postal labels.  

      When returning an item, please follow the instructions on the return form that came with your reuseable Boozt package. You can also follow the steps in our sales and delivery conditions. When you return your item, always save your return tracking number util confirmation of arrival. If you do not use the provided prepaid return label you are responsible for the goods until it reaches our warehouse. If the return label or return form was misplaced, please contact customer service. 

      If you change your mind about your purchase, the items must be returned to us by using the same courier that delivered the goods to you (GLS / Parcelforce).

      Green shipping.
      To minimise waste and lessen our impact on the environment, please re-use the Boozt bag your items were delivered in for any returns. 

      Has my return been received?
      It takes around 10 working days for us to receive and process your return. When the return is registered, you will receive an email confirmation. 

      When will I receive my refund?
      Refunds will be processed within 2 days, after your items are received in the warehouse.  

      Please note: it may take 5-10 working days for the refund to appear in your bank statement. This is dependent on the card issuers and is out of our control. Your refund will be credited to the same card used when the order was placed. If we are unable to do this (i.e. the card is declined, cancelled or has expired), please contact Customer Service and we will refund you through a bank transfer.

      I have been refunded the wrong amount.
      If you think you have been refunded the wrong amount please contact Customer Service and state your order number and the required refund amount.

      Please note: Delivery and return handling fee charges are non-refundable so you will be refunded the full value of the items returned less the extra fees. 

      Why have you not refunded the return postage charge?
      If you are returning items because you have changed your mind, you are responsible for the shipping cost and will not receive a refund on your postage. If you use the prepaid return label included in your package, the return is free of charge. 

      Do you want a different size?
      Please return the item to us, with the prepaid return label in your parcel. When we receive your return, a refund will be made. Place a new order for the correct size or colour and you will have your new item within 3-5 business days. 

      I wish to make a complaint about my item. 
      In the case that your purchase is defective, you might be entitled to a claim. To find out how to make a claim, please go to the following link: https://www.boozt.com/uk/uk/customer-service#terms

    • CANCELLATION PERIOD

      Cancellation period

      When shopping with Boozt.com, you are entitled to a cancellation period of 14 days. We always offer you the option to return it within 30 days. Read more about our sales and delivery conditions here

    • DO I HAVE TO PAY CUSTOMS & IMPORT CHARGES?

      Do I have to pay customs and import charges?

      No. All customs and import charges are included in the price of the order. However, if taxes and duty have been levied on top of your order please get in contact with Customer Service for assistance.

    • DO YOU DELIVER TO MY COUNTRY?

      Do you deliver to my country?

      We deliver to:

      • Austria
      • Belgium
      • Bulgaria
      • Croatia
      • Cyprus
      • Czech Republic
      • Denmark ***Please note we do not send to Greenland or Faroe Islands.
      • Estonia
      • Finland ***Please note we do not send to Åland.
      • France ***Please note we do not send to Corsica.
      • Germany
      • Greece
      • Hungary
      • Ireland
      • Italy
      • Latvia
      • Lithuania
      • Luxembourg
      • Malta
      • Netherlands
      • Norway ***Please note we do not send to Svalbard.
      • Poland
      • Portugal *** Please note we do not send to Madeira or the Azores.
      • Romania
      • Slovakia
      • Slovenia
      • Spain ***Please note we do not send to Canary Islands, Andorra, Balearic Islands, Ceuta or Melilla.
      • Sweden***Please note we do not send to Åland.
      • United Kingdom ***Please note we do not send to The Hebrides, Gibraltar, Isle of Man, Isles of Scilly, Shetland Islands or Channel Islands
    • CAN I SHOP TAX FREE?

      Can I shop Tax Free?

      No. We do not offer Tax Free.

    • DO YOU DELIVER TO PO BOX ADDRESSES?

      Do you deliver to PO Box addresses?

      We can't ship to PO Box addresses for security reasons.

  • MY ORDER

    • HAS MY ORDER BEEN SHIPPED?

      Has my order been shipped?

      As soon as your order is dispatched from our warehouse, you'll receive an email confirmation. 

    • CAN I TRACK MY ORDER?

      Can I track my order?

      Depending on the carrier your order is sent with, the dispatch email you receive will include a unique tracking number which you can use to track the progress of your parcel. 

      Please notesometimes a parcel is not traceable. Should this be the case with your parcel, we kindly ask that you contact our customer service directly for assistance. The processing time for us and the distributor can take up to 14 days. We always strive to work as quickly as possible an are appreciative of your understanding and patience.

    • A MISTAKE HAS BEEN MADE WITH MY ORDER

      Something is wrong with my order

      We apologise for any inaccuracies with your order. Please get in touch with our customer service for further assistance. 

      For any damaged parcels with missing item(s), we request photographic evidence. Please send a photo to our customer service so we can investigate this further. 

       
    • VOUCHER CODES/DISCOUNTS

      Voucher Codes/Discounts

      WWhat are Boozt.com promotion codes?
      Promotion codes are codes that can be used to obtain discounts. Discount codes from time to time used as promotions. Make sure you receive the information about future promotions by signing up to our newsletter.  

      Please note! You can only use one discount code at a time. 

      How do I use my promotional code?

      1. Put the items you want to purchase in the shopping bag and got to "Checkout". 
      2. Type in the discount code in the field for it to the right. 
      3. Press "Apply" to add the voucher on your order. The voucher will not be applied until you have completed this step. If you can't see the discount in your "Order summary", please contact customer service for assistance. 

      Please note! If you wish to complete your order later, you have to type in the code again. 

      Please note! Type in the code as it is shown. If you add a space between the letters, the code won't be recognized. 

      I forgot to use my promotion code
      If you forgot to use your code, please contact us. We can help you.  

      How do promotion codes affect my right to return an order?
      If a promotion code is applied to your original order, the promotion code is distributed on all of your items and the refund amount will be adjusted to reflect this. 

      If you make a partial return, the value of the promotion code (for the returned product) is not transferred to the items you choose to keep. We cannot re-issue a promotion code, even if you return the entire original order to us.

       
       
    • CAN I MODIFY MY ORDER AFTER IT HAS BEEN PLACED?

      Can I modify my order after it has been placed?

      No. Due to our efforts to ensure you receive your order as quickly and accurately as possible, we are unable to cancel or modify your order once it has been placed.  

    • CAN I CANCEL MY ORDER?

      Can I can cancel my order?

      No. For fast delivery, we begin processing your order once it is received. If you no longer wish to have the item(s), we recommend using following our easy returns once the parcel has been received.

  • PAYMENT

    • CREDIT/DEBIT CARD

      CREDIT CARD/ DEBIT CARD

       We accept these credit and debit cards: Visa, MasterCard, American Express, Eurocard, Dankort, Maestro credit and debit cards

      When will I be charged?
      When your order has been placed, your card will be authorised and you will receive an email confirming that your order has been successful. Payment will be taken first when we dispatched your order and send it from our warehouse. If your card is not authorised, payment will not be taken, and you will get notified immediately on the screen that the payment was unsuccessful. Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you will not be able to access that amount of money for a short while.

      When placing an order, the full amount is reserved on your account by Boozt and payment is debited from your card only at the time of dispatch.
       
      How secure is it to use my credit- or debit card online?
      • Your connection is always secure with us and encrypted with 256 bit cipher.
      • Boozt Online Shop supports Visa/Master Card 3D Secure protocol.
      • For security reasons, we do not store any payment information in our database.

      All credit and debit cardholders are subject to validation and authorisation by both the card issuer and us to maintain security and prevent fraud. We also take security very seriously, so your details will be safe with us. 

      *You can only pay with a credit card that is issued in the same country as your shipping address.

       

    • PAYPAL

      PayPal

      • You can securely and conveniently send and receive payments online using PayPal.

      • When you use PayPal, your financial information is kept private and every PayPal payment is followed by an email confirming your transaction.

      • If you want to learn more about the payments and opening an account with PayPal, please visit PayPal website.

      • When placing an order, the total amount will be debited from your account at PayPal and there are no additional costs to use this service.

    • WEBSITE SECURITY

      Website security

      Is it safe to order online?
      To help ensure that your shopping experience is safe, simple and secure Boozt.com uses industry standard Secure Socket Layers technology (SSL). If you look at the location (URL) field at the top of the browser during checkout, you will see it begin with ‘https://’ instead of the normal ‘http://’. This also indicates that you in secure mode. To ensure your information is kept private, we do not store any payment information in our database.

       This technology includes the following features

      • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
      • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
      • Data Integrity - this checks the data being transferred to ensure it has not been altered.

      Boozt reserves the right to delay any order if we suspect further security control is needed.

  • STORE CREDIT

    • STORE CREDIT AND VALUE

      Store credit and value

      In what situations do I receive a store credit?
      You may receive a store credit code when we calculate discounts afterwards or when you wish to receive your refund of an order in the form of store credit.

      How do I learn the value of my Boozt store credit?
      The initial value of your store credit will be in the e-mail in which the code was sent to you.

      Can I exchange my store credit for cash?
      No, Boozt store credit cannot be exchanged for cash.

      How long is my store credit valid?  
      Your store credit is valid for 2 years.

    • PAYING WITH STORE CREDIT

      Paying with Store credit

      How do I make a purchase with my store credit?
      When you have found all your favorites at Boozt.com, proceed to the checkout where there is a field to add your ´store credit code´.

      What if I want to spend more than my store credit value?
      To make a purchase in an amount greater than the available balance, you use a second form of payment to cover the difference.

      I pay with store credit and additional payment. How is the payment on products calculated?
      The store credit amount is divided over all the products and the additional payment covers the rest.

      What should I do if my Boozt Store credit code is declined?
      Firstly, verify that there is a value for making a purchase. You will find the value of the store credit code inserted in the email sent to you. If there is a value but it still does not work, please ask for assistance from our customer service

      Can I use more than one store credit code in an order?
      No you are not able to use more than one store credit code in one order.

      Can I combine two store credit codes?
      Yes, this is possible. If you log in at MyBoozt, you can combine two codes into one new code.

      What if I did not use the whole amount of my store credit?
      After placing an order, any value left on your gift card will be available to use for another order on the same code.

      Can I use my discount code when I use store credit to purchase my items?
      Yes, you can combine your gift card with a promotional code. Simply use the appropriate box in the check-out to enter your discount/voucher code and your store credit code.

      Is there a minimum/maximum amount of purchase when paying with my store credit?
      Please note that there is a minimum order amount of £20 to use store credit, but there is no maximum to purchase using store credit. If you do not have enough store credit to complete your order, you can pay the remaining balance through one of our payment methods.

       
    • RETURNS

      Returns

      What happens to my store credit when I return item(s) from my order?
      When you return item(s) from an order where store credit were used as a payment method; you will get refunded in store credit, or partly store credit and partly cash, depending on the way you paid for the order. 

      Who do I contact if I have other questions?
      Please feel free to contact our Customer Service at: customerservice_uk@boozt.com or tel: 0800 8085577

  • ABOUT US

    • COMPANY INFORMATION

      About Us

      Boozt.com is an online shop with clothes, shoes and accessories for the entire family. Our store opened in 2009 and offers the best shopping experience with daily new arrivals, a wide selection, and last but not least good offers.

      We have a fast delivery of 3-5 working days and a free return policy of up to 30 days.

      At Boozt.com you will find more than 600 Scandinavian and international designer brands like Day Birger et MikkelsenFilippa KEspritGanniECCOTiger of SwedenGUESSPolo Ralph LaurenMOLO, and Desigual.

      Boozt.com uses industry standard Secure Socket Layer technology (SSL) ensuring a safe and comfortable shopping experience, so much so that our customers have given us 9.1 out of 10 stars on Trustpilot.

      Company Details
      Boozt.com is managed and maintained by the full-service e-commerce provider, Boozt Fashion AB, read more here booztfashion.com. Boozt Fashion AB is registered with the Swedish Chamber of Commerce under no. 556710-4699.

      Our HQ address is:

      Boozt Fashion AB
      Hyllie Boulevard 10 B

      215 32  Malmö, Sweden.                                                                                                     

      VAT No. SE 5567-10469901

       

      Access and use of boozt.com are regulated by the conditions of use ('General Conditions of Use'). Access and use of this Website presupposes that you have read, understood and agreed to these obligatory General Conditions of Use, as well as the Privacy Policy section.

    • JOBS AT BOOZT.COM

      Jobs at Boozt.com

      In order to see our current vacancies, please click on the link below:

      https://booztfashion.com/careers/

    • CSR

      CSR

      Boozt.com is a part of society and we recognise our commitment to the community and beyond. We achieve this by working together with voluntary organisations to raise awareness on global issues.

       

      Charity

      Each year, we gather thousands of pieces of non re-sellable items to be shipped in containers to help those in need. We have donated to the Association for Peace and Development in Africa (A.P.D.A) and to SOS Ukraine, benifitting both those in conflict and ensuring that clothes are never wasted.

       

      Support the fight against cancer

      For the past two years, Boozt.com has collaborated with the Knaek Cancer campaign. Orchestrated with TV2, we support the Danish Cancer Society and annually sell t-shirts with the proceeds going to support the cancer research. In just two years of participation, we have been able to donate over 1.0 million DKK.

  • TERMS & CONDITIONS

    • SALES AND DELIVERY CONDITIONS

      Sales and Delivery Conditions

      Boozt.com is operated and owned by: Boozt Fashion AB, registered at the Swedish Chamber of Commerce with organisation number 556710-4699, UK VAT registration number 975 1730 01, Hyllie Boulevard 10 B, 215 32  Malmö, Sweden
       
      You can contact Boozt.com by telephone: 0800 808 5577 or email: customerservice_uk@boozt.com.
       
      These sales and delivery conditions apply to the purchase of goods at Boozt.com for delivery in Great Britain except The Hebrides, Gibraltar, Isle of Man, Shetland Islands, Isles of Scilly and Channel Islands. 
       
      Ordering and payment
      Boozt.com is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.
       
      To purchase at Boozt.com you must be at least 18 years old and possess a valid credit card that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent and / or otherwise have a legal right to enter into a purchase.
       
      You select the items you want to buy and put them in the "shopping basket". You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods. Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay. When you are ready to order, click on "Checkout", where you enter your name, address, email, telephone number, payment method and choose delivery method.You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and pay". After this, your order passes to Boozt.com and can no longer be changed.
       
      You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, Boozt.com reserves the right to withhold delivery and cancel the order.
       
      The minimum amount for a purchase at Boozt.com is £20.
       
      Cancellation of order
      Boozt.com may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.
       
      Acknowledgement of order receipt and order confirmation
      When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an order confirmation / sales receipt from us.
       
      14-day cancellation period
      When you shop with Boozt.com you usually have 14 days to cancel, when you can inform us that you have changed your mind and return the item to us. 
       
      The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Christmas Day or New Year's Day, the deadline is extended to the following Monday. After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate. 
       
      Some products do not include a right to cancel, or you may lose your right to cancel. The following are excluded from the right to cancel: Sealed products, which for health or hygiene reasons are not suitable to be returned once the seal is broken after delivery.
       
      To exercise the right to cancel, you must notify us within 14 days of receipt of the items. If you wish to cancel your purchase, you can use our standard cancellation form included in any package you receive from us. If this form is used, you do not need to otherwise inform us about your cancellation.
       
      IMPORTANT
      We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind.
       
      Returns 
      Boozt.com offers a 30 days free return period.
       
      If you change your mind about your purchase, the items must be returned to us by using the same courier that delivered the goods to you (GLS / Parcelforce).
       
      Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.
       
      When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.
       
      You must pay the costs of returning the items if you change your mind. If your products are delivered by GLS / Parcelforce and you use a GLS / Parcelforce return label it is already prepaid and free of charge. 
       
      Please note! We do not accept packages sent COD or similar.
       
      Documentation of your purchase and return form
      You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.
       
      Refunds
      When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.
       
      NOTE:
      You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because 
       
      • you have actually used the items 
      • the items were damaged while you were responsible for them 
      • you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
      • you have not followed the restrictions of the cancellation right in terms of seals, product type etc.
       
      Returns – GLS/Parcelforce
      Follow these steps if you want to return your item(s)
       
      Step 1: Fill out the return form and pack your items securely. Cover up or remove the original shipping label and old bar code on the package.
       
      NOTE: When returning shoes, the shoe box may not be used as a shipping box alone.
       
      Step 2: Send the return form with the item(s) you wish to return.
       
      Step 3: Attach the return label to the package.
       
      NOTE: If you are not using the provided postage-paid return label you are responsible for your items until they reach our warehouse. Remember to ask for a receipt when you drop off your package at the Post Office / Parcelforce centre, so that your package is insured. It is free to return your package when you use the return label from GLS.
       
      Step 4: Send your package from the nearest Post Office / Parcelforce centre.
       
      Complaints - If there is something wrong with the product
      Your purchase is covered by the Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.
       
      Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.
       
      You must contact us within a "reasonable period"
      You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered. You can claim by contacting us via email at customerservice_eu@boozt.com or by telephone on 0800 808 5577. 
      So that we can assess your claim, we will ask you the following:
       
      1. Send us a brief description of how the damage or defect occurred. Pleasenote that you should contact us as soon as you discover the defect.
      2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).
      3. Send the photos via email to customerservice_eu@boozt.com
      4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
      5. After we receive your photos, we will deal with your claim as soon as possible. 
       
      If you are returning faulty item(s), Boozt.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:
       
      Boozt Fashion AB
      Produktionsvägen 10 B
      262 78 Ängelholm
      Sweden
       
      (Note: packages cannot be submitted in person at this address)
       
      If the claim is justified, we will refund reasonable shipping costs
       
      If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.
       
      Remember that the item must always be well packaged and you must get proof of postage. 
       
      You are responsible for the package / items until received by us. So keep the postal receipt including information on shipping costs and if applicable the track and trace number.
       
      Please note! We do not accept packages sent COD or similar.
       
      Discount codes (vouchers)
      We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.
       
      When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the 
      order. You cannot get credit if you forget to enter a discount code before the order is placed. 
       
      Only one discount code can be used per order.
       
      Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.
       
      In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Boozt.com permanently.
       
      Personal data 
      In order to shop at Boozt.com you must give the following minimum information:
       
      • Name
      • Address 
      • Email address
      • Telephone / mobile number
       
      The above data is stored together with information about the items you have purchased for 7 years from the end of the financial year to which the information relates, see Swedish Accounting Act (Accounting Act (1999:1078) Chapter 7 § 2) after which the information is deleted.
       
      If you set up a login to facilitate self-service with us, your personal information and order information will not be deleted unless you ask us to do so.
       
      Information will not be disclosed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with current privacy legislation.As a customer you are entitled to access your registration data and you may object to registration pursuant to the relevant rules in the Personal Data Act. Any queries regarding this should be directed to customer service via email customerservice_eu@boozt.com.
       
      Data responsible for Boozt.com is Boozt Fashion AB.
       

      Newsletters

      To stop receiving our newsletters, please click the link found at the bottom of each email or update your account preferences at "My Boozt".

       
      Cookies
      By using Boozt.com you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to recognise your 
      computer. A cookie is not a program and does not contain viruses.
       
      To read about the cookies used on Boozt.com and how you can delete cookies, click here: https://www.boozt.com/uk/uk/customer-service#terms
       
      Breaches
      In the event that the customer breaches obligations under these terms and conditions, Boozt.com may terminate or restrict their use of the Boozt.com website and orders will not be placed. 
       
      The following grounds shall also be considered a material breach 
       
      • The customer gives an incorrect name, address, email address, phone number
      • The customer harasses Boozt.com, our employees or our customers
       
      Boozt.com reserves the right to cancel or restrict the future use of the site Boozt.com and/or charge the customer for any return costs when Boozt.com suspects an abuse of a customer’s account such as buying behaviour that misuses our free returns which causes or threatens to cause Boozt.com costs, risks and responsibilities that go beyond normal usage. When a question arises concerning the possible cancellation, restriction or charge of the return shipping costs, Boozt.com in its application of the above provisions, reserves the right to take past events into consideration. Boozt.com can choose to excuse occurred events and act in the way that we believe is most appropriate. 
       
      Appeals
      If you have a complaint about your purchase, please email customerservice_eu@boozt.comor telephone 0800 808 5577. If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the UK European Consumer CentreYou may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address dispute@boozt.com.
       
      Governing law and jurisdiction
      Purchases of items at Boozt.com are subject to Swedish law. Any disputes are decided by the ordinary Swedish courts.
    • COOKIES AND PRIVACY POLICY

      Cookie and privacy policy

      When you visit Boozt.com we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of Boozt.com and to support our marketing.

      Here you can read about the information we collect, how we treat the information, what we do with it, who has access to it and how to contact us about cookies and the privacy policy.

      The collection of information on Boozt.com takes place within the framework of existing legislation. If the processing of personal data is carried out via Boozt.com, this will be done in accordance with the Personal Data Act.

      Boozt.com automatically detects the IP address and data when you move between different pages and services on the website. If you log in or sign up for our newsletter, we record this too, so we can make it easier for you next time.

      In this context we use various analysis tools such as Google Analytics, which assist us in collecting statistics on the use of Boozt.com and make it a better experience for you.

      Boozt.com collects information about users and their visits in two ways:

       

      ·       By using cookies

      ·       By the users themselves supplying information (i.e. signing up for the newsletter)


      What is a cookie?

      When you visit Boozt.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognise your computer on subsequent visits. No personal information is stored in our cookies.

      Almost all websites use cookies. They are located on your computer to help you, which helps analyse how the website is used so that the user experience can be improved. In many cases, cookies may be necessary to provide a particular service on the website.

      The information in your cookies is sent between your browser and a web server and includes information on user settings, login and how the website is being used.

      How do I avoid cookies?

      If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies. 

      We recommend that you read our cookie policy carefully before considering making changes to your cookie settings on your computer as and read more about cookies on other websites.

      A change to cookie settings may cause a degraded user experience when visiting our and other websites.

      You should be aware that if you do not accept cookies, there may be functions on Boozt.com that do not work.

       

      Firefox

      To delete cookies, go to Tools -> Options -> Privacy -> and remove individual cookies or clear your history.

      To block cookies, go to Tools -> Options -> Privacy -> in drop-down menu under History select "Use custom settings for history" -> tick "Always use private browsing mode" and uncheck "Accept cookies from pages ".

      Internet Explorer

      To delete cookies, go to Tools -> Internet Options -> General tab -> Click Delete -> Cookies-> Delete.

      To block cookies, go to Tools -> Internet Options -> Privacy -> Move slider to the top. This is how you block all cookies. -> Click OK.

      Google Chrome

      To delete cookies click on the Tools button -> Tools -> Clear browsing data -> Delete cookies and other site data -> Clear browsing data.

      To block cookies, click on the Tools button -> Settings -> Show Advanced Options -> Content Settings -> Click "Block all sites from storing data" and tick the "Block third-party cookies and site data" -> Ok

      Safari

      To delete cookies click on the Tools button -> Settings -> Security -> Click on "Show Cookies". Here you can either delete cookies from a single domain or remove all cookies.

      To block cookies, click on the toolbar button -> Settings -> Security -> Under "Accept Cookies" select "never".

      What are cookies used for at Boozt.com?

      To determine who visits our websites, we use cookies to create demographic and user-related statistics. This gives us the opportunity to customise and create content and services that match your and other users' interests and desires. Below are the purposes for which cookies are used at Boozt.com

      Third-party cookies

      Boozt.com uses a variety of third party services on our pages. These services also sometimes use cookies. You can choose to reject third-party cookies in your browser by following this link:

      https://www.youronlinechoices.com/uk/your-ad-choices.

      Among other things, third-party cookies are used to gather statistics on your visits to Boozt.com; here we use cookies, for example, to know which sites you visit and how long you spend on them. Here we use the system Google Analytics provided by Google.

      You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

      Boozt.com also works together with companies to enhance our online marketing to ensure you only are exposed to relevant ads. For example, in this context we use the following suppliers: Facebook, DoubleClick, Criteo, Sociomantic and Google.

      Boozt.com contains third party components such as "Facebook Recommend", "Facebook Like" or "Google+". These third-party components have the effect that the owner of the third-party component, such as Facebook or Google, receives technical data about your browser, IP address, and the pages you visit on Boozt.com and similar. The treatment that the owner of the third-party component performs is beyond our control and is solely between you and the owner of the third-party component.

      Boozt.com uses these components to link directly to our social media sites and thereby ensure easy navigation for you as a customer.

      Functionality

      At Boozt.com a number of technical cookies are in place that is necessary for handling the functionality in several areas at Boozt.com. These are the cookies that are stored when you log into Boozt.com. and cookies stored to keep track of the contents of your shopping cart, favourites etc.

      Personal information

      Use of personal information

      Sensitive personal information is never disclosed to third parties unless you expressly consent and we never collect personal information unless you have given us this information when placing an order, participating in a survey or similar. Information is collected on names, addresses, postal codes, emails, gender, age, interests, attitudes and knowledge of various subjects.

      Personal information is used to implement the service for which the information is collected. The information is also used to get to know you and other users of the website better. This use may include studies and analysis aimed at improving and developing our and our suppliers' marketing strategies, our products, services and technologies as well as displaying content that is customised to your interests and hobbies.

      Contact regarding personal data

      If you want to access the information we hold about you, please contact us at: customerservice_uk@boozt.com. If incorrect data has been registered, or you have other objections, you can contact the same place. You can look at what information about you is registered and you can object to registration under the Personal Data Act.

      Protection of personal data

      Legislation requires your personal information to be kept secure and confidential. We store your personal information on servers with high levels of security, which are located in controlled facilities, and our security is checked regularly to determine whether our user information is handled securely and always taking your rights as a user into account. However, we cannot 100% guarantee security for data transmissions over the internet. This means that there may be a risk that other unauthorised parties gain access to information when data is sent and stored electronically. Thus your personal information is submitted at your own risk.

      Personal information is deleted or made anonymous continuously as the purpose for which it was collected ends.

      The rapid development of the internet means that changes in our processing of personal data may be necessary. We thus reserve the right to update and amend these guidelines for the processing of personal data. If we do, we will of course correct the "last updated" date at the bottom of the page. In case of substantial changes we will notify you in the form of a visible notice on our websites.

      You may complain about the treatment of information and data relating to you. Complaints are submitted to the Data Protection Agency.

       

      Contact us

      You can contact Boozt.com via:

      Email: customerservice_uk@boozt.com

      By phone: 0800 808 5577

      Or by post:
       

      Boozt Fashion AB

      Attn: Customer Service

      Hyllie Boulevard 10 B
      215 32  Malmö 

      Sweden

       

      Version 4 – May 2015

  • APPEALS

    • APPEALS

      APPEALS

      If you have a complaint about your purchase, please email customerservice_uk@boozt.com or telephone 0800 808 5577. If we fail to find a satisfactory solution, you can lodge a complaint with the UK European Consumer Centre if conditions are met. You may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address dispute@boozt.com. 

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