Return Policy

Return Policy

  • Merchandise must be returned within 30 days
  • Merchandise must not be worn, altered, or washed
  • Merchandise must have all tags attached
  • Footwear must include the original shoebox in its original condition, without postal labels.  Shoebox fees are charged when footwear is returned in a damaged shoebox, or without the original shoebox.
  • Please note: Shipping and handling charges are not refundable

Please note:

  • If you do not use the provided prepaid return label you are responsible for the goods until they reach our warehouse. If there is no fault in the product, the value of the prepaid return label (6€) will be deducted from the refund amount. (Effective June 21, 2012)
  • We are responsible for return shipping costs if we have sent the wrong or defective product.
  •  If you receive a damaged parcel with missing item(s) we need photographic evidence of this. Please send a photo to us at customer service so we can investigate this further.
  •  If you return a used, worn or washed item that are not approved in our quality control, we can not send the item back to you.
  • TOP 5 FAQ

    • Item I wish to buy is not available, will it come back in stock in my size?

      The item I wish to buy is not available, will it come back in stock in my size?

      Our stock moves constantly. We recommend adding an item to favorites and/or visiting the website to see if the item is back in stock.

    • How can I find more information about product?

      How can I find more information about a product?

      We try to do our best to provide sufficient product information. If you are in doubt or need additional information please do not hesitate to contact our Customer Support Team.

    • How and when will I get my order?

      How and when will I get my order?

      We ship the parcels with UPS. Deliveries will be made within 3-5 working days from order placement.

    • How can I return my order?

      How can I return my order?

      We strongly encourage to use our prepaid return label included in the parcel.
      After placing the return form inside the bag/box with the item(s) and sticking the UPS label on top of the parcel please drop off your package at UPS pick up point or schedule a collection calling UPS or visiting
      To read more about our Return Policy please visit
      Please also note that a there is a return handling fee of €6.

    • I returned my order, when will I be refunded?

      I returned my order, when will I be refunded?

      It can take approximately 10 business days for us to receive your return in our warehouse in Sweden.
      As soon as we have received your item(s) your refund will be processed in the original form of payment within 2 business days.
      You will be notified via email to the address listed on your account when this transaction has taken place.

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+46 10 138 83 36 Monday to Friday, 8:00 - 19:00 CET

Christmas and New Year opening hours:

December 22: 8-17
December 25: closed
December 26: closed
December 29: 8-17
January 1: closed

Other business days: open 8-19

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