The tracking says you received my return, but nothing happens?

Even though the distributor has handed the parcel over to us, we still require up to 5 working days to process the item(s).

Handling returns is a manual process that requires a thorough quality inspection before we can put the item back into the store. Please be aware that for some distributions the tracking stops at the sorting hub and you are not able to track it to our warehouse.

We will send you an email as soon as the return registration is completed and the refund is initiated.

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