When will I be refunded for my return?

The return process takes up to 14-16 days before the refund is initiated.

Day 0: Return is handed in to distributor.

Day 1-7: Return arrives at the distributor's sorting center. Parcel tracking stops here for some distributors.

Day 9-14: Return arrives at our warehouse and is processed.

Day 14-16: Refund is initiated and a return refund receipt is sent via email.

The refund will be in your account within 2-5 banking days, and in rare cases within 10 banking days. This all depends on your bank and chosen payment method.

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