Free delivery 2-5 work days* above €59
Easy returns in 30 days
  • Total before discount: 0.00 €
  • Shipping fee: 0.00 €

Total cost:

0.00 €

incl VAT

Don't forget, you get free shipping when you spend over €59!


This page will help you find the answer to your question. The most common questions are highlighted immediately below. All other information about, the website, the products and your order can be found below.

Most Common Questions

Can I change my order?
Can I cancel my order?
Has my order been shipped?
Part of my order is missing
How do I return an item?
I have received a faulty item
I received an incorrect item
Have you received my return?
When will I receive my refund?

If you can’t find the answer to your questions on these pages, please don't hesitate to contact us at: or call us at 0046 40 621 14 88. 


Help & Contact Subjects

My order
Delivery information
Voucher codes/Discounts
Question about a product
Technical problems

My Order

Can I modify my order after it has been placed?
No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes after you have placed it with us.

Can I cancel my order?
No. We will process your order once we receive it for fast delivery. If you no longer wish to have the items, you will have to return them upon receiving your order.

Has my order been shipped?
As soon as your order is dispatched from our warehouse, we'll email you to confirm that it’s on its way to you.

Can I track my order?
Depending on the carrier we send your order with, the dispatch email you receive will include a unique tracking number which you can use to track the progress of your parcel.

Part of my order is missing
If an item is missing from your order, we sincerely apologize and please get in touch with Customer Service. 

Note: If you receive a damaged parcel with missing item(s) we need photographic evidence of this. Please send a photo to us at customer service so we can investigate this further.

A mistake has been made with my order
Every so often mistakes do happen, but we do our best to sort them out as smoothly as possible. If you have noticed that we have made a mistake with your order, please contact Customer Service and let us know.

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Delivery Information

Do you deliver to my country?
We deliver to:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark ***Please note we do not send to Greenland and Faroe Islands.
  • Estonia
  • Finland ***Please note we do not send to Åland.
  • France ***Please note we do not send to Corsica.
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway ***Please note we do not send to Svalbard
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain ***Please note we do not send to Canary Islands, Mallorca, and Ibiza.
  • Sweden
  • United Kingdom ***Please note we do not send to Isle of Man, Jersey and Guernsey.

Delivery Time
Deliveries will be made within 3-5 working days from order placement.

Do I have to pay customs and import charges?
No. All customs and import charges are included in the price of the order. However if taxes and duty have been levied on top of your order please get in contact with Customer Service for assistance.

Can I shop Tax Free?
No. We do not offer Tax Free.

Do you deliver to PO Box addresses?
Unfortunately, we can't to ship to PO Box addresses for security reasons.

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How do I pay for my order?

  • Visa Credit Worldwide
  • MasterCard Credit Worldwide
  • Visa Debit
  • Visa Electron
  • Visa Card Bleu
  • Maestro Domestic
  • Maestro International
  • Maestro / EC Karte (Only if card number is on card)
  • UK Switch / Maestro
  • EC Cash (Giro Card)
  • Ireland Laser
  • JCB
  • Dankort
  • PayPal

Please be aware that the billing and shipping countries need to be the same.

*All credit and debit cardholders are subject to validation and authorisation by both the card issuer and us to maintain security and prevent fraud. We take security very seriously, and we do not store full credit-/debit card details in our system, which means that your credit card information is secure with us.

*You can only pay with a credit-/debit card that is issued in the same country as your shipping address.

When will I be charged?

When you place your order your card will be authorised, and you will receive a confirmation email once your order has been successful. Payment will be taken first when we dispatch your order. If your card is not authorised, payment will not be taken, and you will be notified of that immediately on the webpage after you submit your payment details. Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you will not be able to access that amount of money for a short while.

Is it safe to order online?

We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features

* Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
* Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
* Data Integrity - this checks the data being transferred to ensure it has not been altered.

I have received a reminder invoice even though I have paid my invoice.

Reminder invoices are automatically sent out at the beginning of each month. Sometimes, the reminder is sent out before your payment was recorded.  In this case you can ignore the reminder. If you are unsure whether or not we have received your payment, please email our Customer Service team with your full name, email address, order number and account number.

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Voucher Codes/Discounts

What are promotion codes?

Promotion codes are codes that can be used to obtain discounts. Discount codes are from time to time used as promotions. Make sure you receive the information about future promotions by signing up to our customer club.

How do I use my promotional code?

Make sure you type your code in the appropriate box when you check out, and hit update to apply it to your order. If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).

I forgot to use my promotion code

Unfortunately, discount codes cannot be applied retrospectively. If you did not enter your discount code at the checkout, we can't apply it to that order or amend your payment later on.

How do promotion codes affect my right to return an order?

If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. Unfortunately, we cannot re-issue a promotion code, even if your original order is returned to us.

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How do I return an item?

We try to make sure everything we sell will makes you happy, but if you do ever need to send anything back to us, you can find return instructions on the return note that will be put in your package, or check out our Returns Policy. When you return something, it is important that you save your return tracking number, as this proves that you sent it back to us if it gets lost in transit.

I have received a faulty item

We don't want our customers to receive items that are anything less than top quality, so if you think anything in your order is faulty, please return the items to us within 30 days of receiving your package. Should you contact customer service please let us know the following details: your order number, product code/product name and details of the faulty item(s).

I have received an incorrect item

If you have received an incorrect item, we sincerely apologize. Please return the items to us within 30 days of receiving your package. Should you contact customer service please let us know the following details: your order number, product code/product name and details of the faulty item(s).

Have you received my return?

It takes around 10 working days for us to receive and process your return.

When will I receive my refund?

Refunds will be processed within 3 days after we receive your items in the warehouse.  Please note that it may take 5-10 working days for the refund to appear in your bank statement and this is dependent on the card issuers and are out of our control. We will credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), please contact Customer Service and we will refund your money through a bank transfer.

You have refunded me the wrong amount

If you think you have been refunded the wrong amount please contact the Customer Service team stating your order number and the required refund amount.

Please note: Delivery charges are non-refundable so you will be refunded the full value of the items returned less the delivery charges.

Why have you not refunded the return postage charge?

If you are returning items because you have changed your mind, this will be at your own cost, and we can't refund your postage. If you use the prepaid return label included in your package 6€ will be deducted from your refund. However, if we sent you the wrong item or something faulty, just contact Customer Service and we will help you to send it back free of charge.

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How do I sign up for the newsletter?

To be kept up to date about new products and the latest offers, you can sign up to the newsletter at the bottom of this page.

How do I unsubscribe to your newsletter?

You can unsubscribe by clicking the unsubscribe link at the bottom of your newsletter.  If you are still receiving newsletters from us, please contact Customer Service to help you further.

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Question about a product

Can you provide more information about a product?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best. The product page for every item includes description and images. If you have any other questions though, please contact Customer service stating the product name, and we'll do our best to answer your questions as soon as we can.

I have seen something advertised but cannot find it on the site

Just type the name of the item or its code into the search box at the top of the homepage, and it will take you straight to the right page, unless the item is sold out or not available in the webshop.

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Technical Problems

I am having trouble using the shopping bag

Any item you add to your shopping bag will be reserved for you for two hours while you continue shopping. After this time, items will be removed from your basket and other customers will be able to buy them. If items are disappearing from your shopping bag within two hours, this may be because you are using your internet browser's 'back' button, rather than selecting one of the 'Continue shopping in...' links on the shopping bag page.
If you are still having problems, try deleting the cookies on your PC. All you need to do is go to the 'Tools' tab on your Internet browser, select 'Internet Options', then choose 'Delete Cookies' and hit OK.

Other Technical Problems

If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system and web browser.

If you're still having problems using our site, please feel free to contact our Customer services and we'll be happy to help. To help us look into your problem please try to include as many of the following details as possible: Your operating system (e.g. Windows Vista, Mac OS 9.0), internet browser (e.g. Internet Explorer 8, Firefox 3.5), what URL you were trying to access (e.g. and what time the problem occurred. Please cut and paste any error message that appeared on the screen into the email.

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How do I contact you?

If your question was not answered by one of the entries on this page please contact customer service and we will be happy to help you. We will get back to you as soon as we can and do our best to answer all queries within 24 hours except weekends.

Please fill in the form here to get in touch with customer service or call us at 0046 40 621 14 88, 08.00 - 19.00 (CET) Monday to Friday.

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Contact us

+46 40 621 14 88

International call rates to Sweden apply.
Monday to Friday, 8:00 - 19:00 CET

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Customer Service 0046 40 621 14 88
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