Boozt.com is operated and owned by: Boozt Fashion AB, registered at the Swedish Chamber of Commerce with organisation number 556710-4699, Hyllie Boulevard 35, 215 37 Malmö, Sweden.
Local VAT registrations: Austria (Stuernummer 511/7376), Belgium (BE0537737316), Czech Republic (CZ683818398), Croatia (HR12801346875), Estonia (EE101715786), Greece (EL997111349), Hungary (30387223.2.51), Ireland (IE9849429G), Italy (IT00176389997), Latvia (LV 90010294599), Lithuania (LT 100008809415), Romania (RO35794729), Slovenia (SI26438712), Spain (N0303369C).
You can contact Boozt.com by telephone: +46 10 138 83 36 or email: firstname.lastname@example.org.
These sales and delivery conditions apply to the purchase of goods at Boozt.com for delivery in Austria, Belgium, Croatia, Czech Republic, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Portugal (Madeira and the Azores excluded), Romania, Slovenia and Spain (Canary Islands, Andorra, Balearic Islands, Ceuta and Melilla excluded).
Acknowledgement of order receipt and order confirmation
When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract once you have received an 'order confirmation and sales receipt' email from us. Therefore, Boozt.com has the right to cancel your order in the event of technical problems, delivery failure, Fair use policy and other similar situations.
Ordering and payment
Boozt.com is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.
To purchase at Boozt.com you must be at least 18 years old and possess a valid bankcard that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent and / or otherwise have a legal right to enter into a purchase.
You select the items you want to buy and put them in the "shopping basket". You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods.
Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay.
When you are ready to order, click on "Checkout", where you enter your name, address, email, telephone number, payment method and choose delivery method.
You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Go to secure payment". After this, your order passes to Boozt.com and can no longer be changed.
You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, Boozt.com reserves the right to withhold delivery and cancel the order.
The minimum amount for a purchase at Boozt.com is 35 €.
Cancellation of order
Boozt.com may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.
14-day cancellation period
When you shop with Boozt.com you usually have 14 days to cancel, when you can inform us that you have changed your mind and return the item to us.
The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Sunday Christmas Day or New Year's Day, the deadline is extended to the following working day.
After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.
Some products do not include a right to cancel, or you may lose your right to cancel.
Items excluded from the right to cancel (Cosmetics/Hygiene):
The following are excluded from the right to cancel: Sealed products and/or used/opened comsmetics or healthcare products, which for health or hygiene reasons are not suitable to be returned.
To exercise the right to cancel, you must notify us within 14 days of receipt of the items. If you wish to cancel your purchase, you can use our standard cancellation form included in any package you receive from us. If this form is used, you do not need to otherwise inform us about your cancellation.
IMPORTANT: We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind.
Boozt.com offers a 30 days return period.
If you change your mind about your purchase, the items must be returned to us by using the same courier that delivered the goods to you.
Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.
When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.
You must pay the costs of returning the items if you change your mind, a prepaid return label is included in the parcel (a return handling fee of 6€ will be deducted from the refund).
Please note! We do not accept packages sent COD or similar.
Documentation of your purchase and return form
You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.
When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase.
The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase minus returning fees, if applicable.
You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because
· you have actually used the items
· the items were damaged while you were responsible for them
· you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
· you have not followed the restrictions of the cancellation right in terms of seals, product type etc.
Returns – DHL
Follow these steps if you want to return your item(s)
Step 1: Fill out the return form and pack your items securely. Cover up or remove the original shipping label and old bar code on the package.
NOTE: When returning shoes, the shoe box may not be used as a shipping box alone.
Step 2: Send the return form with the item(s) you wish to return.
Step 3: Attach the return label to the package.
Step 4: Please note our return shipping is fulfilled by DHL, so please ensure that your return is made via a DHL Service Point. Remember to ask for a receipt when you leave the package with the DHL Service Point so that your package is insured.
NOTE: If you are not using the provided postage-paid return label you are responsible for your items until they reach our warehouse. A return handling fee of 6€ will be deducted from the refund.
Complaints - If there is something wrong with the product
Your purchase is covered by the Swedish Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.
Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.
You must contact us within a "reasonable period"
You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered.
You can claim by contacting us via email at email@example.com or using the email form on our website.
So that we can assess your claim, we will ask you the following:
1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.
2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).
3. Send the photos via email to firstname.lastname@example.org
4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
5. After we receive your photos, we will deal with your claim as soon as possible.
If you are returning faulty item(s), Boozt.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:
(Note: packages cannot be delivered in person at this address)
If the claim is justified, we will refund reasonable shipping costs
If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.
Remember that the item must always be well packaged and you must get proof of postage. You are responsible for the package / items until received by us. So keep the postal receipt including information on shipping costs and if applicable the track and trace number.
Please note! We do not accept packages sent COD or similar.
Discount codes (vouchers)
We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.
When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed. Only one discount code can be used per order.
Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.
In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Boozt.com permanently.
In the event that the customer breaches obligations under these terms and conditions, Boozt.com may terminate or restrict their use of the Boozt.com website and orders will not be placed.
The following grounds shall also be considered a material breach
· The customer gives an incorrect name, address, email address, phone number
· The customer harasses Boozt.com, our employees or our customers
Boozt.com reserves the right to cancel or restrict the future use of the site Boozt.com and/or charge the customer for any return costs when Boozt.com suspects an abuse of a customer’s account such as buying behaviour that misuses our free returns which causes or threatens to cause Boozt.com costs, risks and responsibilities that go beyond normal usage. When a question arises concerning the possible cancellation, restriction or charge of the return shipping costs, Boozt.com in its application of the above provisions, reserves the right to take past events into consideration. Boozt.com can choose to excuse occurred events and act in the way that we believe is most appropriate.
If you have a complaint about your purchase, please email email@example.com or telephone +46 10 138 83 36. If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the local European Consumer Centre. You may also use the European Commission online dispute resolution for your complaint http://ec.europa.eu/odr. This portal can be relevant when living in another EU-country.
Governing law and jurisdiction
Purchases of items at Boozt.com are subject to Swedish law. Any disputes are decided by the ordinary Swedish courts.
Access to data as well as change, update or removal of data
As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.
We can reject requests, that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially) or affect another individual’s personal data. Any queries regarding this should be directed to customer service via email firstname.lastname@example.org.
Data responsible for Boozt.com is Boozt Fashion AB.