How is my personal data processed when I use the chat bot?
When you reach out to us through the chat, we collect and use your personal information to help answer your questions. The chat uses assistive AI chatbot technology to which is designed to understand and respond to a broad spectrum of inquiries related to shopping at Boozt and Booztlet. The bot helps provide support while you wait to connect with customer service or when customer service is unavailable.
The way we process your personal information depends on whether you’re a customer with an account. For customers or registered users, we rely on performance of the contract when processing personal data to respond to your questions. If you're not a customer or don’t have an account, we process your personal data based on legitimate interests when processing your data via the chat.
Your personal information, including details like your name, phone number, email address, and chat interaction data (such as logs and timestamps), is processed by Diverge (Dialog Intelligens ApS) and/or Kindly A/S, the providers of our chatbot system. Diverge and Kindly serves as data processors, handling your information strictly according to our instructions. The data processing takes place within the EU/EEA.
Your personal information, including details like your name, phone number, email address, and chat interaction data (such as logs and timestamps), is processed by Kindly AS, the provider of our chatbot system. Kindly serves as a data processor, handling your information strictly according to our instructions.
If you wish to access or request the deletion of any personal data collected through the chat, you can do so directly within the chat itself. This ensures that you have full control over your data and how it’s used.
When it comes to our own use of data, we follow a general chat retention policy of keeping data for 3 years.
