What if I received a defective product?

We are currently experiencing a high volume of inquiries and are working to respond as quickly as possible. We kindly ask for your patience!

Make a claim

Missing item

Damaged parcel

Wrong item

What if I received a defective product?

We are sorry that you received a faulty item! You can easily report it by using the form in our chat.

Make sure to include a short description of the defect and clear images of the product with price tags attached.

How can I claim a defective item?

To register a claim, login to MyBoozt or use our return portal.

Go to 'My Orders' and select the correct order and product you wish to claim.

Please note, if you've had the product for less than 30 days you can follow the instructions from

Chat with us

Monday to Friday:

08:00 - 18:00

How can I get a new product after my claim was approved?

What do we do with our claims?

Terms for Claim Compensation