Claim a defective product

How can I make a claim?

We are sorry to hear that your product is defective. How you file a product claim depends on whether the item is new or used. Below, you'll find step-by-step instructions for both.

Reporting a claim when the item is new:

If the product is new and still has the price tags on, you can choose if you would like to keep it for a price reduction or return it for a full refund.

→ If the defect is minor and you prefer to keep the item for a price reduction, you can submit your claim via the faulty item form in our chat. Please note that sending the form does not remove you right to return the product for a full refund. If you do not accept the price adjustment, you can always return the product.

→ If you do not wish to keep the item, you can return it for a full refund. Please register your return in My Boozt and select the return reason "The product was faulty". Be sure to upload photos of the product and the defect so our warehouse team can verify the issue and process your return smoothly.

Please note that selecting the correct return reason and attaching photos is essential. If a product is returned without being properly registered under the correct reason, our system cannot process any fee refunds for the order.

Registering a claim for defect that occurred during use:

If a product develops a manufacturing fault after it has been used and the 30 day return period for the order has ended, you can register your claim in My Boozt:

1. Go to My Orders tab and search the correct order. If the return period for the order has ended you will have "Create a claim" button available.

2. Choose the product from the list and follow the provide the requested information. It is important to describe the defect in detail and add information if the product has been washed/treated before the defect occurred.

3. Finally attach pictures. We need minimum of two pictures, one showing the whole product and one showing the defect in detail. Make sure the images have good quality and proper lighting.

Our claim handling team will review the details and get back to you via email. Kindly note that our regular claim handling time is up to 5 business days.