Kindly note that right now the expected delivery and return processing time is slightly longer than normal as it’s our busiest season. There may be slight delays in responses. We thank you for your patience!

Claims

Make a claim

Missing item

Damaged parcel

Wrong item

What if I received a defective product?

We are sorry that you received a faulty item! You can easily report it by using the form in our chat.

Make sure to include a short description of the defect and clear images of the product with price tags attached.

We will review the information and get back to you as soon as possible with further advice!

Open chat

How can I claim a defective item?

To register a claim, login to MyBoozt or use our return portal.

Go to 'My Orders' and select the correct order and product you wish to claim.

Please note, if you've had the product for less than 30 days you can follow the instructions from

Create claim

Chat with us

Monday to Friday:

08:00 - 19:00

Deviating opening hours:

1/12-2/1: 08:00 - 17:00

How can I get a new product after my claim was approved?

What do we do with our claims?

Terms for Claim Compensation