How do I make a return?

Please note! All items must be in the original packaging and unused condition. Carefully pack the items in the reusable Boozt parcel it was delivered in.

 

How to return with DHL:

If you parcel was delivered to you by DHL, it must also be returned with DHL using the return label provided in the parcel. Make sure to return via DHL Service Point or via local partner listed here. Remember to ask for a receipt when you leave the parcel to the distributor so that your parcel is insured.

If you use an alternative distributor to make your return you are responsible for the return until it reaches our warehouse.

Please note, a return handling fee of 6 € will be deducted per order.

 

How to return with UPS:

If you parcel was delivered to you by UPS, it must also be returned with UPS using the return label provided in the parcel. Remember to ask for a receipt when you leave the parcel with the UPS Service Point so that your parcel is insured.

If you use an alternative distributor to make your return you are responsible for the return until it reaches our warehouse.

Please note, a return handling fee of 6 € will be deducted per order.

 

How to return with Budbee Box in Belgium:

There is no return label with Budbee Box returns. You need to book the box for your return from Budbee through Budbee's app or sms link Budbee sent you prior to your delivery. When you have booked the return, the box will be reserved for you for two (2) hours. The code to open the box can also be found on the tracking

link. Open the box with the code and put the return parcel in. Don't forget to close the box! You will receive a sms from Budbee as soon as the parcel has been collected from the box to confirm your return.

If you use an alternative distributor to make your return you are responsible for the return until it reaches our warehouse.

Please note, a return handling fee of 6 € will be deducted per order.

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