Shipping to:
Europe
Free delivery on orders above 69€3-5 workdaysEasy return - 30 days

How do I make a return?

1. To register your return, log in here with your order number and email address.
2. Carefully pack the items in the reusable Boozt parcel or in another similar package. All returned items must be in the original packaging and unused condition.
3. Attach the correct return label, provided for your order, to the return parcel. Make sure to attach the return label on top of the existing label on your parcel.
4. Hand in the return parcel to the distributor indicated on the return label. *Please note that it is important to stick the new return label on top of the old label*.
5. Save the return receipt you receive from the distributor until you have received your refund. Our normal return process time is 16-20 days. Please note! A return handling fee of 6€ will be deducted per order.

*If you use an alternative distributor to make your return, you are responsible for the return until it reaches our warehouse.
 

How to return with DHL:
Follow the return instructions above and hand in the parcel at the closest DHL Service Point or via a local partner listed below or here. You should not pay anything when you leave the return parcel to the distributor, we only charge the return fee at our warehouse.

 

Below you can find the list of DHL's local partners. You might have to return your parcel with the local partner, not with DHL. You can also track your parcel from the local partner's website:

Austria - Austrian Post AG www.post.at

Belgium - Belgian Post www.bpost.be

Croatia - Hrvatska pošta www.posta.hr

Czech Republic - PPL www.ppl.cz

Greece - DHL Express Greece www.dhl.gr

Hungary - Magyar Posta www.posta.hu

Ireland - An Post www.anpost.com

Italy - DHL Express Italy www.dhl.it

Italy (Starting February 2024) - Poste Italiane www.poste.it

Luxembourg - Post Luxembourg www.post.lu

Portugal - DHL Parcel Portugal www.dhl.pt

Romania - Urgent Cargus www.cargus.ro

Slovenia - Pošta Slovenije www.posta.si

Spain - DHL Parcel Spain www.dhl.es
 

Please note that in case of a full return, only the amount for the standard delivery fee will be refunded. The difference for the additional fee for extra services such as home delivery will be kept as it is non-refundable.

If you wish to exercise your right of withdrawal you can also use the standard form for exercising the right of withdrawal, which you can find in our Terms- and conditions.

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