Missing or wrong product

An item is missing from my order. What should I do?

First check your order confirmation to make sure your order was not shipped in multiple parcels or the product was not marked sold out.

If the product was not shipped in a separate package or sold out, you can report the missing item via a form in our chat. Simply open the chat, type "missing item form" and our chat bot will help you submit all necessary information to our order management.

Please note that if your parcel arrived damaged and an item is missing, you should follow our instructions for a damaged parcel claim.

What can I do if I got a wrong item?

We're sorry to hear you received a wrong item. You can report the issue to our order management by submitting a form in our chat. Simply type your complaint in the chat and our chat bot is happy to help you fill in the correct information and send the complaint forward!

Before opening the chat, make sure you have prepared images of the product you received and the EAN code that is attached to the size tag or product packaging.