Damaged package

I received a damaged package, what should I do?

We are sorry to hear that your package was damaged during transportation! If an item was missing or damaged, please follow the steps below:

1. Take photos of the parcel exactly as it arrived: Capture the package in the condition you received it, with the items and packaging materials still inside. One of the photos must clearly show the shipping label on the outside of the box.

2. If one or more products were damaged, take pictures of them showing the damage clearly.

3. Open our chat and request a damage parcel form. Our chat bot will help you submit the claim with all the necessary information to our order management.