What do I do if I have a faulty product?

We are sorry if you experience any issues with your item! Your purchase is covered by the Swedish Sale of Goods Act, including rules regarding defects. This means that you can, depending on the specific situation, either have a faulty product repaired, replaced, receive a refund or reduction in price. Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.

You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered. You can claim by contacting us via email at customerservice_uk@boozt.com or by telephone on 0800 808 5577.

So that we can assess your claim, we will ask you the following:

1. Send us a brief description of how the damage or defect occurred. Pleasenote that you should contact us as soon as you discover the defect.

2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).

3. Send the photos via email to customerservice_uk@boozt.com

4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt

5. After we receive your photos, we will handle your claim as soon as possible.

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they are very polite

they are very polite, if you have any questions they will help you and most of all the delivery is very fast.

mrs s ahmed, 2020-03-25 11:31:53
Brilliant customer service

Brilliant customer service

keeley simmons, 2020-03-24 12:01:26
Perfect service

Perfect service, lovely brands!

cliente, 2020-03-23 07:53:26
Great store with fast and reliable…

Great store with fast and reliable shipping, I recommend it to anyone.

Igor, 2020-03-22 16:05:24
Excellent service and excellent prices

Excellent service and excellent prices. Found the coat I've been after in the UK for half the price on this site. Definitely...

Ashok Rana, 2020-03-21 15:38:40
Excellent service

Excellent service! Easy to order On line, good description of item and a quick delivery. Thank you

ali johnson, 2020-03-20 10:27:15
Super fast delivery

Super fast delivery, product in perfect condition. It was a pouch from guess, would be good if the pouch comes with a...

Mat, 2020-03-20 09:51:52
Style & Service

Heaven for Scandinavian fashion & a very smooth service. Will definitely order again!

Alberta Vengryte, 2020-03-20 09:19:32
Excellent purchase and service

Excellent purchase and service. Considerably cheaper than airport shop and delivered exactly when they said it would. Would...

Margaret Omand, 2020-03-19 00:44:58
Excellent

Have to say I hadn’t used them before but good price and quick delivery so very happy.

owen, 2020-03-18 18:30:19
Happy with my purchase

Happy with my purchase

Miss Rashidat A Yusuf, 2020-03-17 15:13:52
Very impressed!

Excellent website, prices, delivery and customer service. Will definitely use again- thank you :)

Katie , 2020-03-15 19:55:10
Easy to order & really quick delivery!

Easy to order & really quick delivery!! Well impressed.

Belinda Bowen, 2020-03-15 17:44:38
My shoes were 25% cheaper via Boozt…

My shoes were 25% cheaper via Boozt than anywhere else I could find online. The ordering process was simple and easy to follow....

PB, 2020-03-15 08:15:57
Super!

Fast delivery, never had any problems.

Kadi Tukkia, 2020-03-14 21:15:26